Welcome to Web Hosting Piles!

Congratulations on signing up for a web hosting account with us.

Step 1: Define Your Needs

Getting started with your web hosting account is not complicated. The first step is determine what you need to do.

• Do you already have a web site or are you starting from scratch?
  If you’re starting from scratch, go to step 2 below.
• Do you need to transfer your web site from a previous host?
  If so, Webhostingpiles can help you with that.
  Simply send us a support ticket. www.webhostingpiles.com/help-center.html
  Once the transfer process is completed, proceed to step 2.

Step 2: Change Your DNS

In order to get your web site working, you must change your name servers. This is an easy, but necessary step you must follow to get started.

• If you registered your domain name with webhostingpiles during signup, we have taken care of this step for you.
• If you have registered your domain name with another company (i. e. GoDaddy, NameCheap, etc.), you must follow the steps outlined on this page (http://www.webhostingpiles.com/how-to-change-domain-name-servers/).

Once your DNS changes have been made, it takes roughly 24-48 hours for your web site to start resolving to WebHotingPiles’s servers. To avoid downtime during the move, please read our moving page. If it takes longer than two days for your web site to start working, please contact our support team.

Step 3: How To Upload Website

You can begin uploading to your account now by using an FTP Client or cPanel’s File Manager.

• If you are using an FTP client, put in your site’s IP address under the “FTP address” field. Use the username and password sent to you in your welcome email. FTP always runs on Port 21.
• Once your FTP is connected, go into the “public_html” folder and begin uploading your site. To replace the default place holder page, you must upload an index.html in all lowercase lettering or delete the page and replace it with your own index page.
• Please note that by default, you do not have an email address setup with WebHostingPiles. You will need to configure this yourself in cPanel (link below).

Step 4: Useful Links For Website Propagation

“Before propagation” as it is defined below is the point between when you sign up and when the changes to your name servers take effect (usually about 24 hours after you change your name servers).

• “After propagation” is once your site is up and running normally.
• During propagation you should use the “Before propagation” format.

Be sure to replace the information in red with the information from your welcome email.

Step 6: Web Hosting Piles Support

 We offer round the clock support for our clients. You can contact us by live chat for immediate response on any issue.

When to use ticket support:
If you feel your issue is more complicated and more technical than an average question, we suggest that you email our support team at support@webhostingpiles.com or just Send us support ticket through our website (www.webhostingpiles.com/help-center.html)

Step 7: Manage Your Billing

To manage your billing check all of your webhosting invoices on (http://billing.webhostingpiles.com/clients). Make sure to apy all you invoices on time so you enjoy hassle free services from Web Hosting Piles.